Shipping & Returns


SHIPPING

All orders are shipped with Deutsche Post using traceable shipping.

The delivery dates depend on processing times and destination country.

Orders are usually processed inside 1-3 business days unless stock is not on hand. Gold plated and engraved pieces are usually made to order and those may take anywhere between 3 and 10 working days to process before shipment.. Orders placed over the weekend or bank holidays will not be processed until the following Monday or business day.

In case you need your piece urgently, you are welcome to contact us and we will see what we can do. 

All prices include the statutory value added tax (VAT) as applicable at the time. 

Shipping Costs and shipping duration as of date of shipment:

GERMANY
Deutsche Post: 1–2 days – free

EU COUNTRIES
Deutsche Post: 3–5 days – € 5.95

REST OF THE WORLD
Deutsche Post: 3–20 days – € 5.95

The time period listed above is only an estimate and not a guaranteed delivery time. Mair Berlin is not responsible for delays caused by malfunction of the postal service or for the carrier for delivery or for reasons of force majeure. 

VAT

For deliveries to countries outside the EU, additional fees (tax, customs, import duties) may be levied by the local governing authorities. These further costs shall be borne by the customer.

Items will be shipped from Berlin, Germany with official documentation declaring the exact total of all merchandise purchased in EU euros, as well as the country of origin for each item.

RETURNS

How to return your order to Mair Berlin.

We hope you love your new purchase, however we do understand that on occasion you might want to return something to us for a refund or exchange. You can return your item to us within 14 days of dispatch so long as our returns policy right of withdrawal has been followed. The right of withdrawal applies to all items listed on the website except for engraved, customized or personalized items. 

You shall send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day in which you communicate your withdrawal from the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired to the following address:

Anja Mrakovic
Naugarder Str. 37
10409 Berlin
Germany